Ratings and reviews strongly influence a consumer’s decision about where to buy, sell, or service their car. CARFAX Ratings and Reviews are 100% verified which tends to lead to higher scores for you while giving customers more confidence and improving your Google placement.
It’s important to constantly manage your online reputation. Responding to positive reviews shows you care about every customer and responding to negative reviews allows you to win back unhappy customers while showing your dedication to excellent service.
You can view and respond to your reviews on the “Ratings and Reviews” tab in your CARFAX online account. When you’re ready to respond to a specific review, click the green “Respond” button. Enter your response and click the green “Respond” button once more to publish. It’s that simple!
To help, we’ve provided templates for suggested responses based on the most common issues reported and also noted some Response Best Practices.
As always, please reach out to your account manager with any questions. Thank you for being a valued CARFAX customer.
